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Water damage cleanup and restoration

When water damage/flood occurs -  immediate action is needed. We stand ready, 24/7, to mobilize our team to mitigate damages. We have professional and experienced technicians to assist you 24/7/365 to any size loss ! Check more step by step , how our company take care of water damage projects.

Our specialist will explain to you, all steps in water damage, and will answer for all questions . 

Promore Restoration Services Inc offering re-construction after water damage, from a to z . We are in hand specialist in construction for any size work .


We start by inspecting the place that has been affected by water. Our technician categorizes site condition and water categories, water categories are three different, and 4 classes, each one tells us how we should treat a given area that has been hit by water, following IICRC standards, water category and class, also tells us what can be saved and what needs to be removed. Our Technician will check all sections , using special moisture meter and other equipment, to eliminate non-affected sections. We will provide you all necessary drying log, with maps, which are necessary in insurance claim. Of course our specialist will help you open claim in insurance and go thru with all necessary documents .


Category 1 Water – Sanitary  

The IICRC S500 defines Category 1 water damage as water that “originates from a sanitary water source and does not pose a substantial risk from dermal, ingestion, or inhalation exposure.” Examples can include: 

  • Water supply lines 

  • Melting ice/snow 

  • Rainwater 

  • Toilet tanks 

  • Toilet bowls without contaminants 

The keywords here are “sanitary water source” and “does not pose a substantial risk”. That is why this water is considered “clean”. It is also why a restoration contractor like Promore Company can theoretically salvage and dry any affected building material. Wet drywall, carpet, pad, hardwood flooring, and more can and are oftentimes dried and salvaged on Category 1 water damage incidents. Remember that any water damage over 72 hour without mitigation will turn to category 3. 


Category 2 Water – Significantly Contaminated  

The IICRC S500 defines Category 2 water damage incidents as water that “contains significant contamination and has the potential to cause discomfort or sickness if contacted or consumed by humans.” Examples can include: 

  • Dishwasher/washing machine discharge or overflow 

  • Toilet bowl overflow with urine 

  • Hydrostatic pressure seepage (commonly occurs in basements or slabs) 

  • Broken aquariums 

  • Punctured water beds 

Category 2 water loss contain significantly contaminated water. Make sure your restoration contractor removes wet carpet padding and disinfects affected materials like carpeting. Our company uses an anti-microbial spray and HEPA vacuuming to disinfect affected materials after category 2 water damage incidents. Remember that any water damage over 72 hour without mitigation will turn to category 3. 


Category 3 Water – Grossly Contaminated 

The IICRC S500 defines Category 3 water damage as water that is “grossly contaminated and can contain pathogenic, toxigenic, or other harmful agents and can cause significant adverse reactions to humans if contacted or consumed.” Examples of Category 3 water damage can include: 

  • Sewage 

  • Waste line backflows originating from beyond the trap 

  • Seawater 

Category 3 water loss contain grossly contaminated water. Your restoration company contractor should remove all affected cosmetic materials such as insulation, hardwood flooring, drywall, carpet padding, carpet, and cushions. Our company uses an anti-microbial spray and HEPA vacuuming to disinfect affected items after category 3 water damage incidents. 




If water damage categories refer to the toxicity and source of water damaging the home, then the four classes of water damage refer to the scale and extent of the damage. When gauging the class of water damage, it’s important to factor in the amount of area covered by a leak and the materials in the affected area. 

Class 1 – Class 1 water damage refers to water damage that’s minimal in scope. Class 1 damage may only cover part of a room or area. The damage to materials in that space may be minor, with only minimal water absorption. 

Class 2 – Class 2 water damage describes more significant water damage, with water saturating a room of carpet and cushion. Water has likely seeped into particleboard and structural wood, as well as possibly concrete. 

Class 3 – Class 3 water damage describes damage where water may have come from overhead. In class 3 damage, walls, ceilings, carpets, and even insulation are saturated with water. 

Class 4 – Class 4 water damage describes water damage where even water-resistant materials like bricks, concrete, and stone are affected. Class 4 damage is generally severe, and it may require specialized treatment methods and longer drying times. 



Start mitigation process is most important to prevent more damages, after prior inspection, our technician determines what should be done during the work. Clean-up, disinfection, setup drying equipment everything as soon as possible will reduce the likelihood of having health concerns as a byproduct of water damage/flood. Another reason to have timely water damage restoration is the issue of safety. The danger level increases if eater damage is left unattended, if this happen mold  and bacteria will have best moment to grow up and spread. Please remember all water damages are different , some project required tear out floor, walls, ceilings and other, some project required just cleanup standing , deodorize / sanitizing and setup drying equipment .


Drying equipment is third step 

Our warehouses hold pieces of equipment and allows us to immediately dispatch air filtration and drying equipment to any size loss like water damage, fire damage, mold removal, air duct cleaning, commercial cleaning services,   dehumidifiers, air movers, odorox generator, water extraction vacuum, ultra low volume fogger, air scrubbers, micro-traps,  and many many other equipment depending on the work performed .

Drying equipment is required with any size job, to stabilizing moisture and environment . Our specialist will provide you how long equipment need to stay and all necessary information. 


Prepare area to re-construction, start re-construction

Last step is prepare area to start re-construction work. All home owners, business owners wants to come back to their place as soon as possible . Our company have experienced and skilled construction team, over 10 years in water damage industry, We can safely say that we are leaders in the field of water damage. Our technician will prepare and offer new solutions to rebuild your home/business.

1-Jan 03 2023 12_48pm-RWHq_edited_edited
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